Frequently Asked Questions
What is Jelly Kiss?
Jelly Kiss creates high-shine lip glosses inspired by color, nostalgia, and everything sweet. Our glosses are designed to deliver a smooth, comfortable shine that makes every look feel a little more fun.
Are Jelly Kiss lip glosses edible?
No. Although our glosses may look and smell delicious, they are cosmetics and should not be eaten.
Please keep them away from children and pets.
How should I apply my gloss?
Apply directly to clean lips or layer it over your favorite lip liner or lipstick. Start with a small amount and add more until you reach your perfect level of shine.
Why does my gloss look slightly different from the website?
Colors may appear slightly different depending on lighting, screen settings, natural lip color, and the amount applied. Shimmer and color-changing shades can also look different from person to person.
Are your products suitable for sensitive lips?
Everyone’s skin is different. Review the full ingredient list before using a product, especially if you have known sensitivities or allergies. We recommend performing a small patch test before your first full application. Stop using the product if irritation occurs.
How should I store my lip gloss?
Store your gloss upright in a cool, dry place away from direct sunlight and extreme heat. Always replace the cap securely after use.
When will my order ship?
Orders are typically processed within [1-2 ] business days, excluding weekends and holidays. Processing times may be longer during launches, restocks, and periods of high order volume.
You will receive a shipping confirmation email with tracking information once your order is on the way.
Can I change or cancel my order?
We begin preparing orders quickly, so changes and cancellations are not guaranteed. Contact us at JellyKissBeauty.com@jellykissbeauty.com. as soon as possible, and we’ll do our best to help.
What is your return policy?
For health and hygiene reasons, we cannot accept returns or exchanges on opened or used lip products. If your order arrives damaged, incorrect, or incomplete, email JellyKissBeauty.com@jellykissbeauty.com within 7 days of delivery with your order number and clear photos of the issue.
What happens if my package is lost or stolen?
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier. If your tracking shows a problem, contact the carrier first and then email us at JellyKissBeauty.com@jellykissbeauty.com. so we can help you review the situation.
Jelly Kiss is not responsible for orders shipped to an incorrectly entered address, so please check your information carefully before completing checkout.
Do you ship internationally?
At this time, we ship in the [USA]. International shipping updates will be announced through the Jelly List and our social media pages.
Will sold-out shades return?
Some shades may be restocked, while others may only be available for a limited time. Join the Jelly List for first access to restock announcements, new drops, and other Jelly Kiss updates.
How do I contact Jelly Kiss?
Email us at
JellyKissBeauty.com@jellykissbeauty.com. Please include your full name and order number when contacting us about an existing order. We aim to respond within [1-2] business days.